Return & Refund Policy
Effective Date: 30 Jul 2026
At BM Wrist & Co, customer satisfaction is our priority. We strive to ensure every watch arrives in excellent condition. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
You may request a return within 30 calendar days of receiving your order.
To qualify for a return:
- The watch must be unused and unworn.
- It must be returned in its original condition.
- All original packaging, tags, manuals, accessories, and protective films must be included.
- A valid proof of purchase or order confirmation is required.
For hygiene and quality assurance reasons, items showing signs of wear, damage, or misuse cannot be returned unless they are defective.
Non-Returnable Items
The following items are not eligible for return:
- Watches that have been worn, resized, or modified.
- Products damaged due to misuse or accidental damage.
- Clearance or final sale items (if applicable).
- Gift cards (if applicable).
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by emailing support@bm-wristco.com with:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will investigate the issue and arrange a replacement or refund where appropriate.
Refund Process
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method.
- Processing times depend on your payment provider and may take 5–10 business days after approval.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as BM Wrist & Co cannot guarantee receipt of returned items without tracking.
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return process described above.
Contact Us
If you have any questions about returns or refunds, please contact us:
BM Wrist & Co
We aim to respond to all inquiries within 1–2 business days.