Refund & Returns Policy
Overview
At BM Wrist & Co, we take pride in offering carefully inspected pre-owned luxury watches. Each timepiece is authenticated and checked for quality before shipping. Because our products are pre-owned and often unique, we maintain a fair but strict returns policy.
By purchasing from our website, you agree to the terms below.
Eligibility for Returns
We accept returns only under the following conditions:
- The item received is significantly different from the description
- The watch is found to be non-authentic (not genuine)
- The item arrives damaged in transit
- The issue is reported within 3 calendar days of delivery
Any return request made after this period will not be accepted.
Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind or buyer’s remorse
- Minor signs of wear consistent with pre-owned watches
- Incorrect size perception (case size, strap fit, etc.)
- Damage caused after delivery
- Watches that have been altered, opened, or serviced by a third party after delivery
Return Process
To initiate a return:
- Contact us at [your email/WhatsApp] within 3 days of delivery
- Provide order details and clear photos/videos of the issue
- Our team will review your request within 24–72 hours
- If approved, you will receive return instructions
Returned watches must be:
- In original condition as received
- With original packaging, box, and accessories (if included)
- Not worn after the issue is reported
Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping charges (if any) are non-refundable
If the watch fails inspection or shows signs of use/damage after delivery, the refund may be rejected or partially adjusted.
Exchanges
We currently offer exchanges only if:
- The item is defective or incorrect
- A replacement of equal value is available in stock
If no replacement is available, a refund will be issued instead.
Shipping Costs for Returns
- If the return is due to our error (wrong item, defect, authenticity issue), we will cover return shipping
- In all other approved cases, the customer bears return shipping costs
Important Notes
- Each pre-owned watch is unique; slight variations are part of its character
- We strongly recommend reviewing all product images and descriptions before purchasing
- We reserve the right to refuse returns that do not meet the conditions above
Contact Us
If you have any questions regarding returns or refunds:
Email: asadmalik91011@gmail.com
WhatsApp: +92 341 4455007 & +92 305 9953463
Business Hours: 0800-2300
